Your Privacy Matters at 386bet

This Privacy Policy applies to all personal data collected by 386bet through the use of our website, platform, and any associated services. It covers data collected during account registration, account use, customer support interactions, and any other touchpoint between you and 386bet.

By registering an account with 386bet or continuing to use our platform, you acknowledge that you have read this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you must discontinue use of the platform immediately.

386bet may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations. The "Last Updated" date at the top of this page will be revised accordingly. We encourage you to review this page regularly. Continued use of the platform after any changes constitutes acceptance of the updated policy.

We use your identity, contact, and registration data to create and maintain your 386bet account, verify your identity, process login requests, and ensure that only eligible players aged 21 and above are active on our platform.

Your financial data is used solely to process deposits and withdrawals through your chosen payment method — bKash, Nagad, Rocket, Upay, or linked bank accounts — and to maintain accurate transaction records. All amounts are handled in Bangladeshi Taka (৳). We do not share your payment details with unaffiliated third parties beyond what is necessary to complete the transaction.

386bet is required to process certain categories of your personal data in order to comply with applicable anti-money laundering (AML) obligations, know-your-customer (KYC) requirements, and fraud prevention procedures. This includes verifying the source of funds and reporting any suspicious activity where legally required.

Technical and device data, along with betting activity records, are analysed by our security systems to detect and prevent fraudulent behaviour, unauthorised account access, collusion, bonus abuse, and the use of automated betting tools. Accounts flagged by these systems may be subjected to additional verification or suspension pending review.

We monitor player activity data — including deposit frequency, bet sizes, session lengths, and loss patterns — to identify signs of problem gambling behaviour. Where our responsible gaming team identifies a concern, we may proactively contact you or apply protective measures to your account, such as temporary deposit limits. This is done solely in your interest and in fulfilment of our duty of care as a platform.

With your prior consent, we may use your contact information to send you promotional offers, bonus notifications, tournament announcements (such as BPL, IPL, and T20 World Cup promotions), and seasonal campaign updates (such as Eid and Pohela Boishakh specials). You may opt out of marketing communications at any time by contacting our support team. Opting out of marketing will not affect your ability to use the platform or receive essential account communications.

Aggregated and anonymised gameplay and technical data is used internally to improve the performance, design, and content of the 386bet platform. This includes optimising the experience for Bangladeshi mobile users, improving page load speeds, and refining our game selection based on player engagement patterns.

Cookies are small text files placed on your device when you visit a website. 386bet uses cookies and similar technologies to keep you logged in between sessions, remember your preferences, and gather anonymised usage statistics that help us improve our platform.

• Essential cookies — required for the platform to function. These enable login sessions, security tokens, and account authentication. They cannot be disabled without breaking core functionality.
• Preference cookies — remember your settings such as language preference and display options to personalise your experience on return visits.
• Analytics cookies — collect anonymised data about how players navigate the site, which pages they visit most, and how long sessions last. This information is used in aggregate form only.
• Security cookies — help detect and prevent fraudulent activity by flagging unusual session behaviour or access patterns.

You may control cookie behaviour through your browser or device settings. Please note that disabling essential cookies will impair your ability to log in and use the 386bet platform. Disabling analytics or preference cookies will not affect your ability to place bets or access your account.

386bet works with a limited number of trusted third-party service providers who assist in operating our platform. These may include payment processors (supporting bKash, Nagad, Rocket, and Upay integrations), identity verification services, game content providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), and platform infrastructure providers. These parties are granted access only to the data strictly necessary to perform their contracted function and are bound by confidentiality obligations.

386bet may disclose your personal data where required by applicable law, court order, or at the request of a competent regulatory or law enforcement authority. In such cases, we will disclose only the minimum data necessary to satisfy the legal requirement and will notify you of any disclosure where we are legally permitted to do so.

386bet does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Your data is used exclusively in the context of providing and improving the 386bet platform and services to you.

386bet implements a multi-layered approach to data security designed to protect your personal and financial information from unauthorised access, disclosure, alteration, or destruction. Our core security measures include:

• SSL/TLS encryption on all data transmitted between your device and our servers
• Encrypted storage of sensitive personal data and financial records at rest
• Strict access controls limiting internal data access to authorised personnel only, on a need-to-know basis
• Regular internal security audits and vulnerability assessments
• Two-factor authentication (2FA) options available for player accounts
• Automated fraud detection systems monitoring for suspicious login and transaction activity

While 386bet takes every reasonable precaution to protect your data on our end, you are also responsible for maintaining the security of your account. This means using a strong and unique password, not sharing your login credentials with anyone, and logging out of your account when using a shared or public device. If you suspect your account has been compromised, contact our support team immediately at [email protected] (plain text — not a clickable link).

In the event of a data breach that poses a material risk to your personal data, 386bet will take immediate steps to contain and investigate the breach, and will notify affected players without undue delay. We will provide details of the nature of the breach, the categories of data affected, and the steps we are taking to mitigate any harm.

386bet retains your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal obligations. Specific retention guidelines are as follows:

• Account and identity data is retained for a minimum of 5 years following account closure to comply with anti-money laundering record-keeping requirements
• Transaction and financial records are retained for a minimum of 5 years from the date of each transaction
• Gameplay and betting history is retained for a minimum of 3 years following account closure
• Customer support communications are retained for a minimum of 2 years
• Technical and device data logs are typically retained for 12 months before being anonymised or deleted

Where we are not legally required to retain your data, you may request deletion of your personal information by contacting our support team. We will action deletion requests within 30 days. Please note that deletion requests cannot be fulfilled for data that we are legally obliged to retain under applicable AML or financial regulation requirements.

You have the right to request a copy of the personal data that 386bet holds about you. We will provide this information within 30 days of receiving a verified request. The first copy will be provided free of charge; subsequent requests within the same 12-month period may incur a reasonable administrative fee.

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details directly through your account settings, or contact our support team for data that cannot be self-corrected.

Subject to our legal retention obligations described in Section 7, you may request the deletion of your personal data. We will review each erasure request on its merits and confirm the outcome in writing within 30 days.

You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data, or where processing is unlawful but you prefer restriction over deletion. During any restriction period, we will continue to store your data but will not actively process it beyond what is legally required.

You have the right to object to the use of your personal data for direct marketing purposes at any time. To opt out of promotional communications from 386bet, contact our support team. Your objection will be processed within 5 business days and will not affect your access to any platform features.

386bet is strictly an adult platform. We do not knowingly collect personal data from any person under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will immediately close the relevant account and delete all associated data. If you believe that a minor has registered on our platform, please notify us immediately at [email protected] (plain text — not clickable).

The 386bet platform does not contain links to external third-party websites for the purpose of this Privacy Policy. However, game content provided by third-party studios (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) is delivered via iframes or embedded content. 386bet is not responsible for the privacy practices of these game studios. We encourage you to review the privacy policies of any third-party service providers whose content you interact with.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 386bet handles your personal data, please contact our support team. All privacy-related enquiries will be handled with priority and confidentiality.

• Email: [email protected] (plain text — not a clickable link)
• Support hours: 24/7 — Bangladesh Standard Time (BST, UTC+6)
• Expected response time: within 2 business days for privacy enquiries

If you are dissatisfied with how 386bet has handled your personal data or responded to a data rights request, you may escalate your complaint to our senior compliance team by clearly marking your communication "Privacy Complaint — Escalation". We will provide a written final response within 20 business days of receiving your escalation.